network_stuff:cisco:support
This is an old revision of the document!
Table of Contents
Cisco Support Models
Smart Net Total Care (SmartNet)
SmartNet : It is focused on maintaining network performance and minimizing downtime. The SKU starts with CON-
- 24/7 Technical Assistance Center (TAC) support.
- Hardware replacement options : 4-hour, or next-business-day / with or without labour (engineer for the phy change)
- OS software updates and upgrades.
- Access to Cisco's knowledge base and tools.
Customer Success Levels
Level 1
Proactive support for solutions. Ie: You can call TAC.
- Centralized solution support.
- Digital learning resources and webinars, Device visibility and proactive insights. === Level 2 === 'Enhanced' TAC. * All Level 1 services, plus: * Proactive features** to prevent outages.
- Personalized coaching sessions with Cisco experts. Streamlined case management
network_stuff/cisco/support.1732616361.txt.gz · Last modified: by jotasandoku
Except where otherwise noted, content on this wiki is licensed under the following license: CC Attribution-Share Alike 4.0 International
