network_stuff:cisco:support
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Table of Contents
Cisco Support Models
Smart Net Total Care (SmartNet)
SmartNet : It is focused on maintaining network performance and minimizing downtime.
- 24/7 Technical Assistance Center (TAC) support.
- Hardware replacement options : 4-hour, or next-business-day / with or without labour (engineer for the phy change)
- OS software updates and upgrades.
- Access to Cisco's knowledge base and tools.
Customer Success Levels
Proactive support for solutions.
Level 1
- Digital learning resources and best practices webinars.
- 360-degree device visibility and proactive insights.
- Centralized solution support.
Level 2
- All Level 1 services, plus:
- Personalized coaching sessions with Cisco experts.
- Streamlined case management for Cisco and partner products.
- Proactive features to prevent outages.
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