unified_communications
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| unified_communications [2016/12/04 18:43] – jotasandoku | unified_communications [2023/11/02 14:38] (current) – external edit 127.0.0.1 | ||
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| + | **To access all docs: \\ | ||
| + | Log in to Cisco Learning Network Space using your Cisco.com ID: https:// | ||
| + | My Content' | ||
| + | |||
| + | ---- | ||
| + | |||
| + | **TROUBLESHOOTING TOOLS OVERVIEW** | ||
| + | * RTMT: For traces and syslog + Real time graphs. | ||
| + | * SDI, SDL (Signal Distr. Layer), Log4j | ||
| + | * StationInit : Coming from the phone | ||
| + | * ToD filter (time of the day (routing can change depending on time) | ||
| + | * CUCM-SERVICEABILITY | ||
| + | * DNA (Dialled Number Analyser): To ' | ||
| + | * Don't forget to Activate the service! | ||
| + | * Troubleshoots dial plans | ||
| + | * MatchResult ; BlockthisPattern (might denote CoS issues) | ||
| + | * CMR (Call Management Record): For call quality | ||
| + | * Control Center: To check, start and stop services | ||
| + | * REPORTS | ||
| + | * Call plan report | ||
| + | * Route Plan Report | ||
| + | * CUCM cli | ||
| + | * If UI unavailable, | ||
| + | |||
| + | |||
| + | ---- | ||
| + | |||
| **PARTITIONS AND CSS (Call Search Spaces)** | **PARTITIONS AND CSS (Call Search Spaces)** | ||
| * Partition: Partition is group of number with Same Reachability. In order to make and receive calls, Phones/ | * Partition: Partition is group of number with Same Reachability. In order to make and receive calls, Phones/ | ||
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| ---- | ---- | ||
| + | |||
| + | **IMP** | ||
| + | * In the future Cisco will implement this just as another CUCM service. | ||
| + | * messaging | ||
| + | * calls | ||
| + | * file transfer | ||
| + | |||
| + | ---- | ||
| + | |||
| **VCS** | **VCS** | ||
| - | On the vcs, most cli commands start with | + | * Video communication server |
| + | * On VCS, most cli commands start with | ||
| xcommand ... | xcommand ... | ||
| Line 137: | Line 174: | ||
| ---- | ---- | ||
| + | ** JABBER - PRESENCE (IM&P (IMP))**\\ | ||
| + | Slides in **" | ||
| + | Config files not downloaded to the local client. * Jabber windows uses old configuration settings. **delete %AppData\Cisco\Unified Communications\Jabber\CSF Folder** | ||
| - | **JABBER: | + | Service status |
| - | Possible issues (review slides in " | + | |
| - | | + | To see currently connected jabber clients |
| - | | + | |
| - | | + | CUIM > CUIM & Presence Administration > System > Presence Topology |
| + | |||
| + | To see where presence users are logged in and, if needed, move them overriding the Redundancy Groups: | ||
| + | CUCM > Administration > User Management > Assign Presence Users | ||
| + | | ||
| ---- | ---- | ||
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| ---- | ---- | ||
| **ILS (Intercluster Lookup System)**: This is to distribute URIs, numbers and patters among cucm CLUSTERS (cluster is publisher and subscribers)\\ | **ILS (Intercluster Lookup System)**: This is to distribute URIs, numbers and patters among cucm CLUSTERS (cluster is publisher and subscribers)\\ | ||
| + | * ILS is used to distribute directory, uris.. "I am the cluster and this is how you get to me". Gatekeeper retrieve and register phone numbers. Provides the custer ips. | ||
| * Hub and spokes concept. | * Hub and spokes concept. | ||
| * Over TLS. Password and certificate needs to be distributed. | * Over TLS. Password and certificate needs to be distributed. | ||
| Line 220: | Line 265: | ||
| * Also common are CoS broken with mobility | * Also common are CoS broken with mobility | ||
| * If I make a call, you look at a route group. cucm says who is going to dial, looks at the pool and points to whatever route pool. | * If I make a call, you look at a route group. cucm says who is going to dial, looks at the pool and points to whatever route pool. | ||
| - | * Line CSS with Local Route Groupe | + | * Line CSS with Local Route Group |
| ---- | ---- | ||
| + | |||
| MOBILITY CONNECT: (in case we are remote and we don't even have Internet connectivity) Dial a public number, authenticate (that would be on a router) and be able to make calls from my office phone. | MOBILITY CONNECT: (in case we are remote and we don't even have Internet connectivity) Dial a public number, authenticate (that would be on a router) and be able to make calls from my office phone. | ||
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