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--- network_stuff:cisco:support [2024/11/26 10:19] – jotasandoku
+++ network_stuff:cisco:support [2024/11/27 15:06] (current) – jotasandoku
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+====== Cisco SmartNet Service Levels ======
+| **Service Level**    | **Description**                                                                                  |
+| **SNT (8x5xNBD)**     | 8 hours a day, 5 days a week, with Next Business Day hardware replacement.                      |
+| **SNTE (8x5x4)**      | 8 hours a day, 5 days a week, with a 4-hour response time for hardware replacement.             |
+| **SNTP (24x7x4)**     | 24 hours a day, 7 days a week, with a 4-hour response time for hardware replacement.            |
+| **S2P (24x7x2)**      | 24 hours a day, 7 days a week, with a 2-hour response time for hardware replacement.            |
 ====== Cisco Support Models ======

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