network_stuff:cisco:support
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| network_stuff:cisco:support [2024/11/26 10:16] – created jotasandoku | network_stuff:cisco:support [2024/11/27 15:06] (current) – jotasandoku | ||
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| + | ====== Cisco SmartNet Service Levels ====== | ||
| + | |||
| + | | **Service Level** | ||
| + | | **SNT (8x5xNBD)** | ||
| + | | **SNTE (8x5x4)** | ||
| + | | **SNTP (24x7x4)** | ||
| + | | **S2P (24x7x2)** | ||
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| ====== Cisco Support Models ====== | ====== Cisco Support Models ====== | ||
| ==== Smart Net Total Care (SmartNet) ==== | ==== Smart Net Total Care (SmartNet) ==== | ||
| - | SmartNet : It is focused on maintaining network performance and minimizing downtime. | + | SmartNet : It is focused on maintaining network performance and minimizing downtime. |
| * **24/7 Technical Assistance Center (TAC)** support. | * **24/7 Technical Assistance Center (TAC)** support. | ||
| * **Hardware replacement options** : 4-hour, or next-business-day / with or without labour (engineer for the phy change) | * **Hardware replacement options** : 4-hour, or next-business-day / with or without labour (engineer for the phy change) | ||
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| ==== Customer Success Levels ==== | ==== Customer Success Levels ==== | ||
| - | Proactive support for solutions. | ||
| === Level 1 === | === Level 1 === | ||
| - | * **Digital learning resources** and best practices webinars. | + | Proactive support for solutions. Ie: You can call TAC. |
| - | * **360-degree device visibility** and proactive insights. | + | |
| * **Centralized solution support**. | * **Centralized solution support**. | ||
| + | * Digital learning resources** and webinars, Device visibility and proactive insights. | ||
| === Level 2 === | === Level 2 === | ||
| + | ' | ||
| * All Level 1 services, plus: | * All Level 1 services, plus: | ||
| - | * **Personalized coaching sessions** with Cisco experts. | ||
| - | * **Streamlined case management** for Cisco and partner products. | ||
| * **Proactive features** to prevent outages. | * **Proactive features** to prevent outages. | ||
| + | * Personalized coaching sessions with Cisco experts. Streamlined case management | ||
network_stuff/cisco/support.1732616205.txt.gz · Last modified: by jotasandoku
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